Clients support
The engagement scenarios could be one of the following:→ An existing solution or product needs ongoing support & maintenance service.
→ The take-over of half-completed development to continue development and offer a post-development support and maintenance service.
→ End-to-end service managing the product lifecycle from solution design, development to support & maintenance service.
Usually when the client project moves from one level to other (for example a scenario such as end-to-end product lifecycle engagement), we ensure the retention of key members of the development team to support the client. Outsourced maintenance & support will ensure services are delivered as per the agreed Service Level Agreement defined at the start of the project. Outsourcing will enable a client to keep their own resources for in-house initiatives, and our competitive cost will translate into lower maintenance costs bringing higher margins.
→ User identified Bug fixing
→ Minor changes and feature updates
→ Product performance tuning
→ User level installation support
→ Product usage troubleshooting
→ Product documentation and support during migration to new releases